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How quickly should digital consultancy produce results?

It depends on the problem. Some issues can be identified and acted on within days. Others, such as CRM development, replatforming, organisational change or SEO growth, take longer. I am wary of arbitrary promises. The first useful outcome should be clarity: what is happening, why it matters and what we are doing next. From there, each recommendation should have a measurable commercial or operational objective.

Alan Eves
Independent Ecommerce & Digital Growth Consultant