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What should ecommerce businesses measure instead of ROAS alone?

Contribution after media cost, new-customer acquisition, blended marketing efficiency, incrementality, customer lifetime value and overall revenue growth are all useful depending on the business. The point is not to replace ROAS with another fashionable metric. It is to connect channel activity to the commercial outcome the business actually cares about.

Alan Eves
Independent Ecommerce & Digital Growth Consultant