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What KPIs actually tell you whether ecommerce is healthy?

I would look at revenue and contribution alongside traffic, conversion, average order value, new-customer acquisition, repeat behaviour, stock availability and marketing efficiency. The exact set depends on the business model. The important thing is that the metrics connect. A healthy ROAS alongside falling new-customer volume, for example, can still indicate a problem.

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Ecommerce & Trading Strategy

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Alan Eves
Independent Ecommerce & Digital Growth Consultant